We believe we have an online store closer to you. Would you instead like to visit: Canada Australia Ireland Sweden UK USA

Hello! How can we help you?

How to adjust the Trionic Walker Syncro Steering?

Does it appear that there is a misalignment of the front wheels? It might have happened after the walker was folded for transportation and stored in the boot of the car. Even if you regularly transport the walker this way but have never had this trouble before, it might happen due to the unfolding procedure.

Though the inner tolerance of the front frame tube prevents the timing belt from changing its position, it looks like the timing belt has slipped over a couple of teeth and the front wheels are no longer parallel.

The headsets (bearings) of the front wheel forks work exactly like a modern Aheadset on a bicycle. If you are hesitant, please turn to a bicycle shop or someone familiar with modern bicycles, and they can explain how the Aheadset works.

By using a 5 mm Allen key as the only required tool, you can get the timing belt centred again as shown in the following video:

It is vital that the big centre pulley is centred both sideways and lengthwise.

To prevent this from happening again, please keep in mind that when the Walker is folded, the syncro belt is slackened, and the front wheels can turn into different positions not being parallel.

 

When unfolding the Walker, please always do as follows:

1. Grab the handles and unfold the frame as far as possible.

2. Grab the right handle and lift the right front and rear wheels off the ground a little.

3. While holding them lifted, press down on the left rear corner of the seat to lock the Walker in walking mode (with your left hand).

 

If done as of above, the unfolding is easier as the right wheels do not slide along the ground (increased friction), and the right front wheel is free to turn into its aligned position. This makes it easier for the latch to engage/lock. 

Read and discover more about our premium quality rollators

Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators

Orders and deliveries

Returns and Complaints

Purchase and Payments

Rehabilitation and support

Product Care & Service Instructions

Membership & Rewards

Products and Information

Troubleshooting

My Account & History

Product Reviews    

  • Peggy Hollick…

    Due to ongoing health problems, Maurice (as my 12er has been dubbed) and I have not had as many outings as I would have wished but on each occasion, he has not let me down on the rough, uneven ground, whereas my conventional Rollator would balk at th…

  • Extremely satisfied…

    Hello,
    My mum has been using the walker for some time now and she is very satisfied. The only drawback is that there is no clamp or hook to keep the rollator folded up tightly. This would be useful, for example, as a kind of hook that holds the two …

  • We are very !!! satisfied with the Veloped.…

    My 94-year-old mother walks 4 to 6 km a day with it in her beloved forest, it is easy to drive / steer, bumps are mastered without any problems, my mother is grateful, no longer feels as ‘shaken’ as with the old ordinary outdoor rollator.

    Suggesti…

  • Walker - from Sweden…

    The Veloped Sport M 14er arrived in Travermünde on the Baltic Sea in early March 2021.
    It enriched my life. By this I mean that I can walk again. I am an 80-year-old woman, and I would have liked to still be active and always around.

    Thanks to th…

  • PERFECT…

    Perfect, because you can walk upright and avoid walking with a bent back. The back improves the more you walk.
    A tip: When folding the Veloped, there should be a latch that keeps the frame locked in a folded state.
    Missing holes to put a nameplate …

  • The assembly was easy and quick…

    The first ride with the Veloped was fantastic. We were able to walk with my mother again on paths in the forest, which was where we had last walked together years ago. This was simply not possible with the standard walker. There were also no problems…

  • Excellent customer service…

    I messed up the thread for the clamping screw on the brake lever. Customer service helped me in a very friendly and reliable manner. After a few days I received a replacement screw, but unfortunately the thread in the hole of the lever was worn out.

  • Transport bag…

    Excellent transport bag, worked out great on my last flight, the Walker was packed very well and survived the stay in the cargo hold without any scratches or other damage.…

    Walker Transport Bag
    by Roswitha Rank
  • Excellent…

    Everything we experienced with Trionic was excellent. The pre-sales advice, the ordering process, communications, delivery and (of course) the product. It's superbly engineered and easily assembled. More than that. it works, we have tried other walke…

Subscribe to our newsletter!

"> ?>