We believe we have an online store closer to you. Would you instead like to visit: Canada Australia Ireland Sweden UK USA

Hello! How can we help you?

What if I have trouble making turns and steering my Veloped?

The front climbing wheel offers two different settings with different characteristics:

  1. One wheel on the ground = Easy steering and climbing ability.
  2. Two wheels on the ground = Direction-steadiness (for running/very difficult terrain) and climbing ability.

Setting 'B' makes the Veloped difficult to turn.

If you prefer the easy steering mode, you can use the setting with only one wheel on the ground for all types of terrain.

Most certainly you have changed the setting and both front wheels are standing on the ground. Change the setting and make sure that the climbing wheel is set to easy steering mode.

It is vital that you do as follows to change to the easy steering mode:

  1. Turn the front wheel 180 degrees, so you have easier access to the adjustment handle.
  2. With your left hand, grab the left wheel and lift it off the ground.
  3. With your right hand, grab the red knob and pull it towards you.
  4. Push the 'triangular' adjustment arm as far to the bottom as possible. You should hear a 'clonk', metal against metal.
  5. Let go of the red knob and make sure that the adjustment arm is secured in its bottom position.
  6. There should be a gap of 1.5 cm between the first wheel (left) and the ground.

Here's a video showing the above:

If you do not lift the left wheel when changing the setting, the adjuster arm will not engage and both wheels remain on the ground.

Read and discover more about our premium quality rollators

Want to deepen your knowledge further? Below you will find everything you need to learn all about our Veloped and Walker rollators

Orders and deliveries

Returns and Complaints

Purchase and Payments

Rehabilitation and support

Product Care & Service Instructions

Membership & Rewards

Products and Information

Troubleshooting

My Account & History

Product Reviews    

  • Mrs M.…

    Absolutely excellent.…

  • Excellent piece of kit…

    I bought the Walker to compliment the Veloped I already own. I use the veloped for fishing and shooting and "rough" walking. The Walker on the other hand I'm using on tarmac and designated walk ways. I find the Walker very stable and with 14" whee…

  • The Veloped, my support in life…

    I absolutely love it. It makes me dare get out for walks. I have balance difficulties, but the Veloped makes me not afraid of falling anymore. The fact that it's also good-looking doesn't make matters worse either.…

  • Good Chunky Lock…

    Bought this to chain up the walker on those occasions when I can't get the walker into a cafe or shop.
    Solid construction and so far has proved secure for my needs.…

    Rollator Cable Lock
    by Marie Smith
  • For my 95 Year Old Mother…

    I purchased the Veloped Trek 14er for my mother, who is 95, and recently moved to our rural home where there are no paved walkways. The Veloped had enabled her to manoeuvre over loose gravel and grass ground independently. I like everything about it;…

  • I feel safer and more independent!…

    I love my Veloped! I continue to go hiking and camping with my club (SCA). I can't hike like I did when I was younger but at least I can go farther with the Veloped on a reasonable trail. Never fails to move smoothly over rocks and bumpy ground.. …

    Veloped Sport 12er M black/white/white
    by Cynthia Allen-O'Sullivan
  • Simply more comfortable than without back cushion…

    My mother is very happy with the Veloped back cushion.…

    Veloped Backrest Padding
    by Matthias Schläfer
  • Veloped Trek…

    I have recently purchased a Veloped Trek, and I couldn’t be more pleased. The advice and service were both first-class, and the product is excellent. I have multiple sclerosis and walk with difficulty, aided by a cane or a wheeled walker. The Trek ha…

  • Outstanding customer service…

    Outstanding customer service. I contacted the company as a patient of mine had broken her walker. Johan was so helpful, worked out what needed to be replaced and sent the replacement free of charge. Thank you
    Siobhan…

Subscribe to our newsletter!

"> ?>