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Purchase Terms & Conditions

These purchase terms and conditions apply when you as the consumer (hereafter referred to as "you") order goods from Trionic Canada/Dual FX Ltd on Trionic Canada's website. By purchasing from us, you accept these terms and conditions. In order to complete an order on the Trionic website, you must be at least 18 years of age. Trionic maintains the right to change the purchasing terms and conditions as needed, without informing you beforehand.

Prices

All prices are in Canadian Dollars. Orders may be subject to shipping charges where applicable.


Ordering

You can order online in our webshop or over the phone at:

Toll free 1-855-895-6635

Returns

All orders must be returned within 14 days of purchase. If you are not satisfied with your purchase, you can return it within 14 days after delivery, without having to provide any explanation.
Returned products should be sent to:
Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.  e-mail: distributor@trionic.ca  - Phone: 1-855-895-6635

The customer is responsible for return shipping costs including incidental shipping damage caused by improper packing. All returns are subject to a 15% restocking fee.

Payment

Customers can choose between the following payment methods:

Credit Card

We accept the following cards: Visa, MasterCard. All transactions are sent via SSL (Secure Sockets Layer), which is an extremely secure and encrypted. No credit card numbers are saved. We use the latest in safety technology when it comes to online credit card payment.

PayPal

Pay quickly and safely by using PayPal. You can choose to fund your payment from your PayPal balance or via a charge card or credit card linked to your PayPal account.

Delivery

We ship our goods with UPS or Canpar. Deliveries usually come within 4-7 work days, counting from the order or purchase date. Make sure to examine the package directly upon receipt for possible damage during transport. All transport damage must be submitted to the shipping company within 24 hours. You will receive a conformation of your report, which you should then send to us, together with the original packaging and a copy of your invoice. Please contact us before you return the product.

Guarantee

The manufacturer Trionic Sverige AB offers a guarantee period for a total of 10 years for all Velopeds and walkers. This warranty is not valid for parts/components worn out by normal wear and tear (for example, but not limited to, tires, tubing, brakes). Our warranty is valid from the purchasing date and only for the original purchaser of the product. Varnish damage is not covered by the warranty. We maintain the right to repair damaged products or to replace them with a new model. The warranty does not cover damage caused by improper or unspecified use, for example, but not limited to, neglect (lack of care and attention), transport, and excessive use along with changing the product and/or its components. Warranty entitlements are limited to the aforementioned person and possible transport costs are not included.

Errors

Trionic Canada/Dual FX Ltd. may make mistakes on the company website. Trionic Canada/Dual FX Ltd maintains the right to change any information, including but not limited to, prices, technical specifications, and product offers, without previous notice. Trionic Canada/Dual FX Ltd reserves the right to stop selling products as well as to change the products offered in its inventory.

Contractors

Trionic Canada/Dual FX Ltd, 692 Sumas Street, Victoria, V8T 4S6 B.C., Canada.

Product Reviews    

  • 12 1

    It is excellent…

    Very stable and easy to manoeuvre. As an 86 year old with ostesporosis I am now out and about with confidence again. I am walking further and faster - amazing my friends and relatives.…

    Rollator Walker 12er Size S Red w. black/black/grey
    by Susan Anderson
  • 1 3

    This sturdy and excellent walker…

    I have had a Trionic Walker 12 for some years and cannot recommend the product and the service from this company too strongly.
    I am unable to walk for more than a few yards as I have a chronic lung condition, but with this sturdy and excellent wal…

    Read the Full Review 
    Rollator Walker 12er Size S Red w. black/black/grey
    by Mary
  • 9 10

    Aircraft Engineering Quality…

    With increasing years and ending up with one leg shorter than the other after a hip replacement, (This was the result of a breakage after a fall.) I felt I needed help with my stability when walking. I went through the natural progress of Zimmer fram…

    Read the Full Review 
    Trustpilot
    Veloped Sport 14er M navy/red/white
    by David Berry
  • 11 8

    The assembly was easy and quick…

    The first ride with the Veloped was fantastic. We were able to walk with my mother again on paths in the forest, which was where we had last walked together years ago. This was simply not possible with the standard walker. There were also no problems…

    Read the Full Review 
    Trustpilot
    Veloped Sport 12er M navy/red/white
    by Claudia Ballentin
  • 7 3

    Veloped…

    I am very satisfied, my expectations were fully met. I no longer want to live without my Veloped!
    On vacation, a nature camp, it was a great help.
    1. the all-terrain gear makes walking in rough terrain much easier.
    2. walking at night without pay…

    Read the Full Review 
    Veloped Trek 14er M navy/black/yellow
    by Wolfgang Mehlhoff
  • 1 1

    Wheel hub cap…

    Easy to order, everything worked out great…

    Veloped front wheel hub cap 2020->
    by Christa Jendreck
  • 17 7

    Love it!…

    I already own a Veloped that I bought second-hand and use daily at our local country park so know how good the quality is and how useful they are. I wanted a smaller walker that would fit in the footwell of the car with the seat flipped up so I can t…

    Read the Full Review 
    Rollator Walker 14er M/L black/black/gray
    by Carol Parry
  • 13 30

    We are very happy with our Veloped.…

    Very satisfied. We are very happy with our Veloped.

    Best regards, Matthias Schläfer…

    Trionic
    Veloped Tour 12er M black/reflex/red
    by Matthias schläfer
  • 15 10

    Veloped - a great product…

    Very good advice before buying. Super quality and ingenious handling of the Veloped. Overall, a great product.…

    Trustpilot
    Veloped Sport 14er L navy/red/white
    by Gabriele Kansteiner

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