Customer Service – Trionic Sverige AB

Ordering from Trionic is simple and flexible. You can shop directly through our online store, place your order over the phone, or send the details by email. Choose the model and accessories that fit your needs—our team is here to help at every step.

Standard delivery is free when the products in your order, including the VAT you pay, reach the amount for your country (Free shipping). A Veloped or Walker on its own is always above that amount. Deliveries are handled by UPS and typically arrive within a few working days, depending on your address.

If you are not fully satisfied, you may return your product within 14 days of delivery. Returns must be agreed with us first – email support@trionic.com. The product must be in its original packaging and in as-new condition. The 14-day right of return with free return shipping applies in all European countries and in the USA, Canada and Australia – see our return policy.

Please contact us in advance to arrange a visit or to collect your order.

Access our video demonstrations, manuals, and guides for setup, brake adjustment, maintenance, all‑terrain handling, and more. Our 12‑Week Walking Programme helps you make the most of your rollator from day one.

Customers consistently praise our service for being kind, patient, and thorough, and we’re proud of our strong independent review ratings.